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Message from our MD; COVID-19 Update
Greetings to all,

First and foremost, our thoughts and prayers go out to all those that have been affected by this situation. We also extend our sincere and heartfelt gratitude to the selfless efforts and sacrifice made by our health workers and authorities to steer us through this.

 In the Aviation and Tourism industry, the challenges have been unprecedented. We realize that air travel will be the least of people’s thoughts, but for our part, we wanted to reassure you that the Safety and Security of our customers remain of topmost concern. Whilst closely monitoring the guidelines set by the Tanzanian authorities and WHO, we are increasing our own vigilance, including ramping up hygiene and cleanliness standards, of our facilities and aircraft.

 With regards to our Cancellation Policies, we want to reassure you that we will remain flexible on our commercial policies so that you can have the peace of mind when making any travel arrangements into the region.
SCHEDULED FLIGHTS
  •  In line with our current policy, for amendments and cancellations made up to 48 hours prior to departure, no penalty will be charged. Payments will be refunded in full on request (less any applicable administration fees) or held on account for use on a future booking.
  • For amendments or cancellations made within 48 hours of departure, 100% of the total cost for the canceled sectors will be charged.
  • Up to 48 hours prior to departure, customers can also choose to postpone their travel for up to 12 months, with no penalty. If there is a difference in fare (depending on seasonality), we will honor the fare at which the travel was first booked.
  • The above policy applies to Coastal operated flights ONLY. All flights booked through Coastal with other operators will be subject to the amendment and cancellation policies applied by them.
PRIVATE FLIGHTS
  • For amendments or cancellations made up to 14 days prior to departure, no penalty will be charged.
  • For amendments or cancellations made between 2 and 14 days prior to departure, 20% of the total cost of all flights for the booking will be charged (or the deposit charged at the time of the booking).
  • For amendments and cancellations made within 48 hours of departure, 100% of the total cost for the canceled sectors will be charged.
  • Up to 14 days prior to departure, customers can also choose to postpone their travel for up to 12 months, with no penalty. Postponements received between 2 and 14 days prior to departure, will attract a 20% penalty. If there is a difference in fare (depending on seasonality) we will honor the fare at which the travel was first booked.
  • The above policy applies to Coastal operated flights ONLY. Where flights have been sub chartered to other operators, the amendment and cancellation policy of the other operator will be applicable.
GENERAL
  • For guests who have booked with a travel agent, please inform your agent of your intent to amend or cancel your booking as soon as you are able.
  • For guests who booked directly online through www.coastal.co.tz, you are kindly advised to send cancellation/amendment requests to reservations@coastal.co.tz
  • Please be sure to receive a confirmation in writing from us for all amendments or cancellations. If we have not confirmed the amendment or cancellation within 24 hours, please resend your request until you receive confirmation that it has been received and actioned.

We thank you for your patience and understanding, as we deal with the large volume of contacts being experienced currently.

The policy above is applicable for bookings done before 16th March 2020 with travel dates up to 16th May 2020, subject to revision as necessary.

Thank you,

The Flying Safari Team!
Nairobi & Kigali Flights Suspended
Dear Partners,

We continue to chart our way through the global pandemic that we are all facing. The Kenyan and Rwandese governments have imposed travel restrictions, as many other countries are doing.

We are sorry to inform you that all our Kigali and Nairobi Coastal operated flights on  CQ231/2 and CQ271/2  will be suspended with immediate effect, until further notice.

Should you have any queries, please do not hesitate to contact our reservations team on  +255 699 999 999 ext 200 or drop us an email at reservations@coastal.co.tz

Thanks for your continued support and understanding.

Stay safe, everyone.

The Flying Safari team!

December Newsletter 19
Happy Holidays!

Partners and Dear Friends,

As another year nears to a close, it is always a privilege to be writing this newsletter.

We appreciate your feedback and cooperation received throughout the year. Thank you very much for all the support!

Looking back, we have had some amazing successes and without detracting any of the other efforts, let me capture a few that we are most proud of: –

  • We have now been flying 2-pilots MCC (multi-crew cooperation) on all of our flights for 12 months and have the processes in place to follow up on enforcing our standard.
  • Our eco-partnerships with Carbon Tanzania and Wild Aid are blossoming; obviously a long way to go, but comforting to know that we too have started our journey.
  • The effort and dedication of our Coastal One Team, as they continue to transform the business and themselves.

It is fulfilling to know that we will end the year on a high!

As I close off these introductory words, let me wish all of our partners, staff, friends and colleagues, a very Merry Christmas and a Happy & Prosperous New Year.

Rwanda, the Land of a Thousand Hills

Rwanda has seen some amazing lodges open up over the last year and the experience with the gorillas continues to be a “bucket list” item.

However, a quick reminder that we have commenced the surcharge on the routes connecting Kigali with the Serengeti directly. (The surcharge does not apply to those bookings made before 1st December 2019)

We are responding to your comments and feedback on the Kigali route.

With effect from 1st March 2020, we will be flying from Serengeti to Kigali, arriving lunchtime and returning back to Tanzania, an hour thereafter, to get you back before nightfall.
Hopefully, this should reduce overnighting in Kigali and allow your guests to spend more time in the gorilla mountains.

Please contact our Reservations Department on +255 699 999 999 extension 200 or drop us an email at reservations@coastal.co.tz for more information

Change of Terminal at Nairobi, Jomo Kenyatta International Airport:

We will now arrive at Terminal 1E but take off at 7 am from Nairobi from Terminal 1B

This is effective from 15th December.
November ’19 Newsletter
Special Festive Offer!

Santa came in early for both our Resident & Non Resident passengers. We have special fares on the following routes;

Dar / Arusha 0715 hrs1630 hrs Znz / Arusha 0745 hrs

Dar / Znz – Seronera 0715 hrs & 0745 hrs

Arusha / Seronera 0930 hrs

For more details kindly contact our Reservations team at +255 699 999 999 ext 200 or drop us an email at reservations@coastal.co.tz

Updated Schedule

As we continue to improve our services, we have an updated schedule with price list.

Download the updated schedule

To add onto that, we have additional capacity through subcontracted Embraer 120 for high season (from 18.12.2019 – 07.01.2020) on the following routes; Zanzibar – Arusha – Seronera – Zanzibar
It is a 30 seat aircraft with toilet facilities departing Serengeti at 10:45, arriving Zanzibar 12:15

Lastly, we would like to inform you all, our Kigali fare has been revised commencing on 01st of December 2019.
For more details please do not hesitate to contact us at +255 699 999 999 ext 200 or drop us an email at reservations@coastal.co.tz

Customer Relations Contact

As part of our commitment to place our customers at the centre of our business, we have made it even it easier to get quick, reliable, quality service and results.  Our Customer Relations Executive, Sichile Msamati is available on customer@coastal.co.tz or +255 699 999 999 (ext 309) to answer all complaints and receive customer related feedback from all of you.  Please contact her for more information and processes.

Kilimanjaro to Serengeti

Coastal would like to remind you that our CQ 261 JRO -MKC- SET is still available to book daily. Departing at 1515hrs.
This is the Kilimanjaro into Serengeti flight.
Contact our Reservations Department for further assistance at +255 699 999 999 ext 200 or drop us an email at reservations@coastal.co.tz

October ’19 Newsletter
Maintaining Our Standards, Beyond MCC

We have now been flying MCC (Multi Crew Coordination) in our cockpits for 10 months. The culture in the cockpit has transformed into becoming the norm of not only 2 pilots but to flying as a team, promoting the safety and efficiency of each flight.

The continual training and assessment of our pilots has further evolved, as we have established a Standards department, responsible for ensuring that all of our pilots and all of our flights follow the Coastal standard. We take feedback from multiple sources, including our own internal reporting, feedback from customers and other operators, to bring our teams to task.

The journey to promote ever increasing standards of safety and operations is continuous and needs focus and determination. At Coastal, we are fortunate to have more than 20 years’ experience of Captain Maynard Mkumbwa as our Director of Flight Operations and 3-decades’ of aviation Captain, Emile Dellieu as our Director of Standards and Training. With the top leadership team, we will continue to assess, evaluate and evolve our standards to give all our customers the assurance for every flight they take with Coastal.

If you have any comments or feedback in this area, please drop me a line at md@coastal.co.tz

Hot Destination : Mafia Island

Did you know that whale sharks are the largest fish in the sea? They grow to be larger than 13m in size!

There are only a few places in the world where whale sharks gather together and Mafia Island happens to be one of them. They head further inland, feeding on the plankton pushed out with the silt from the Rufiji River. Now is the time to see them close up, during the months between November to February.

We are offering 2 daily flights to Mafia with a possibility to connect from Arusha, Dar, Ruaha, Selous, Serengeti and  Zanzibar making it easily accessible from anywhere in Tanzania or from beyond.

Meet us at MKTE – Nairobi

We will be exhibiting at the MKTE trade show from the 2nd – 4th October at Stand E8. The show will be attended by Beatrice Muia, our Sales & Marketing Manager, Alessandro Compagno, Charters’ Sales Manager and Segun Medubi our Network, Revenue Manager & Distribution Manager. We would like to to take the opportunity to discuss our new concepts & progress being made, including our Safety journey, and most interestingly flights and destinations to make each flying Safari a memorable one.

Visit us at Stand no. E8 or make an appointment

Festive Season Promo

We are running a special promotion for both our Resident & Non Resident market on the following routes;
Dar / Arusha 0715 hrs & 1630 hrs
Znz / Arusha 0745 hrs
Dar / Znz – Seronera 0715 hrs & 0745 hrs
Arusha / Seronera 0930 hrs

For more details kindly contact our Reservations team at +255 699 999 999 ext 200 or drop us an email at reservations@coastal.co.tz

Private Flights

Coastal offers a more luxurious and exclusive flight package via our Private Flights operation.  For the more discerning travellers, our private charter division offers guests a tailor-made VIP experience.  With the fine craftsmanship of the Pilatus PC12 aircraft, our guests get the chance to fly in style and elegance.  The pressurised cabin allows for a faster jet-like journey with the added luxury of light refreshments made available on request.

Contact our Charters Department for further assistance: aviation@coastal.co.tz

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